Great IT Intern Position in Hunt Valley

Web Development Intern

We are looking for a motivated, independent and collaborative individual to participate in a corporate career development program through our Customer Care Group.  Participants in this program are given opportunities to refine their problem solving skills; develop and hone their communication skills; work with varied internet technologies including web application servers, database servers, and web coding languages; and gain exposure to many aspects of the software business.

This important role links all areas of our business together, from the web developers who write the code to our trainers who explain how it works. You’ll be an essential part of our team through interaction with our clients to help them troubleshoot any technical questions. You’ll provide one on one support, so when they call; they have a live person to speak to...not an automated prompter that will drive them crazy.

What we look for:

•Someone who is excited about the Web and can’t wait to learn about the next latest and greatest technology

•An ambitious person who loves talking and explaining technology to anyone and everyone that will listen

•A forward thinker, someone who’s not afraid to suggest a new idea no matter how crazy it may sound

•Candidates who thrive in an innovative environment and enjoy the rush of a time sensitive pace 

•A desire to continuously expand your technical knowledge through any avenue, whether it’s individual research or formal training on new technologies

•Someone who’s ready to start their professional career at a company where they won’t just be another “new guy”, but an important asset to the team

About our awesome Development Team

We’ve got a great mix of talented developers who are all very passionate about what they do. You’ll be collaborating with team members who have deep, hands-on technical knowledge when it comes to anything and everything tech. Be excited about what you do for a living and involved in our steady growth with one of Baltimore’s best Web and IT Optimization consulting firms!

What you’ll be doing:

•Providing our clients technical support and account management by phone and e-mail

•Researching and testing customer problems and questions

•Tracking of all support issues in an internal support system

•Documenting reproducible issues in the product bug database

•Supporting the Sales and Marketing team by assisting in product demonstrations

•Documenting solutions and techniques, making sure all information is available through technical notes and internal knowledge base

•Acting as  a point of contact and for our clients, providing support and communication through while issues are being resolved

•Compiling weekly reports to the SiteExecutive team on customer support activity

Why work for us?

•Your voice will be heard. You have the opportunity to be an integral part of a tight knit team in a small company where opinions and ideas are listened to and valued

•You’ll grow professionally. All of our employees are encouraged to continuously develop their expertise. We support our employee’s desires to stay on top of industry trends. We love when our staff is able to share their knowledge and experience with each other and our clients through our annual conference, webinars, blogs, and team collaboration events

•You’ll work with great people. Systems Alliance hires friendly, passionate and intelligent people who balance hard work with fun. We strive to make our work environment positive and productive, without interoffice politics

•Location, location, location. Our location off of I-83 across from Hunt Valley Towne Centre is very convenient and our office building has terrific amenities including a fitness center, cafeteria, childcare center, dry cleaner, auto detailer and  health and nutrition store to name a few

•Competitive salary and benefits. We offer competitive salaries, 100% employer paid health insurance for staff, health savings accounts, 401(k) with a 25% match, paid time off and holiday pay

What you’ll need to get started:

•Bachelor’s Degree in progress 

•Great communication and technical writing skills 

•You’ve got to be able to work independently; logically working through customers issues with patience

What would be awesome?

•Web development experience

•Working knowledge of SQL, Oracle and database administration 

•Knowledge of a web content management system

•Experience with web application utilizing IIS and Apache Servers

•Understanding of JavaScript, HTML and CSS

Have you met with your internship coordinator yet? Come see us at the Shriver Center to review your resume and gain access to  apply to this opportunity and many more internship!